Monday, June 22, 2015

Meet Jennifer--Our Lead Customer Service Rep!

Jennifer, Customer Service Manager
"The Reassuring Voice"

Only One Chance to Make Great First Impression
As every marketing professional knowstrade show success starts with a well thought-out plan and ends with flawless execution. There are no second chances in making that first impression.  No matter how frustrated you may feel with the endless preparation: Coordinating booth design and production, registration, events, labor—all the way down to making sure the booth gets its daily vacuum. You still only get one chance. 

At the Other End of Your Madness
Jennifer is the reassuring, and knowledgeable voice on the other end of your madness that will get your show up and running with flawless execution.  Many a repeat customer has come to expect that upbeat, confident voice that will walk them through the process from beginning to end. There is no shame in being a people-person.  Someone we need more of in our fast-paced, virtual world where all too often we feel overlooked and insignificant. 

Customers agree: 
“Jennifer, thank you so much for all your hard work to make our show happen. We need more people like you in this world—patient, gracious and thoughtful with a "can-do" attitude.”
“Jennifer, thank you! I have to say I was very impressed when I called in on Friday night expecting a machine and actually got a human being! Your company gets five stars in my book. . .”
“Jennifer, you walk on water!”

"Listen, listen, listen"
Jennifer's Mantra: Provide Solutions
Jennifer has 15 years of experience working closely with customers.  Her last four years have been with DisplayStar. Her mantra (which sounds so simple, yet so hard to achieve): “Patience, patience, patience. Listen, listen, listen—calmly help the callers through their problems and provide solutions that will work for them, work for their customers and work for DisplayStar.” 

Build Display to Fit Client's Needs
Some clients know exactly what they want and order by product number.  But many have limited trade show experience—and welcome the opportunity to learn.  They really want to make sure their booth commands maximum visibility.  And, most often, you are not just buying a display; you are building it to fit your needs.  There are a lot of interchangeable components—panels, canopies, banner stands, etc.—adding up to an infinite variety of options. 

Premium Retractable Banner Stand Wall with Vinyl Graphics

Questions Jennifer May Ask
"What are your priorities?"
"If it’s just you and you’re travelling to a lot of shows, you might consider a lightweight and portable display like a retractable banner stand."

8 ft. Pop-Up Table Top

"If you need something bigger, but still lightweight and easy to set-up—how about 8 foot Pop-Up?"

Igniter Freestanding Light Box

"If you really want to draw attention to your new line? Have you considered an Igniter Light Box? Our light boxes hold dye-sub printed graphics which are very high resolution with brilliant colors.”

Victory Case Counter

"Don't forget the accessories.  Table throws, counters and literature stands can really make a booth POP."

In conclusion, end your frustration.

Call DisplayStar to help you make your next trade show a huge success.

Check back soon to learn more about DisplayStar's Superstars that are ready to assist you.

No comments:

Post a Comment

I reserve the right to delete any comments that are deemed to be of derogatory nature - please post accordingly.